Privacy policy for Chora
Effective Date: 14th July 2024
At Chora AI Ltd. we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how Chora (the Agent) collects, uses, and safeguards the information processed during sales calls.
Information We Collect
Call Audio: The audio of the sales call, including all voices involved. Call Metadata: Information such as date, time, duration of the call, and the participants. Transcription: The text generated from the audio recording. Notes and Summaries: AI-generated summaries and notes based on the call's conversation. We do not intentionally collect any personal data beyond what is necessary for the note-taking service.
How We Use Your Information
Note Taking: Automatically generating notes and action items from sales calls. Improvement of AI Services: Enhancing the accuracy and efficiency of the Agent by refining AI systems (only anonymized data will be used for this purpose). Record Keeping: Storing and maintaining accurate call records for future reference by authorized users. We affirm that we do not use data obtained from Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models. All use of Google Workspace API data is strictly in accordance with Google's Acceptable Use Policy and is limited to providing and enhancing the specific services outlined in this privacy policy.
Data Storage and Retention
We store call audio, transcriptions, and generated notes securely on our servers. This data is retained for as long as necessary to provide our services or comply with legal obligations. Users may request deletion of their data at any time by contacting us at service@choraai.com.
Sharing of Information
Service Providers: We may share your data with trusted third-party vendors who assist us in providing the service, such as cloud storage providers. Legal Compliance: If required by law, we may disclose information to comply with legal obligations or government requests. Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new ownership.
Data Security
We take data security seriously and implement industry-standard measures to protect your information, including encryption of audio recordings, secure access controls, and continuous monitoring of our systems. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.
Your Rights
Access: Request a copy of your personal data processed by the Agent. Rectify: Request correction of any inaccuracies in your data. Delete: Request deletion of your data, subject to certain limitations. Object: Object to the processing of your data for specific purposes. To exercise any of these rights, please contact us at service@choraai.com.
Children’s Privacy
Our services are not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected information from a child, we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will be effective as of the date of publication
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: Chora AI Ltd. 111 Huddleston Road, London, N7 0EH // service@choraai.com